Mangowood

Mangowood Privacy Policy

Effective Date: October 15, 2025

Mangowood ("Mangowood," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you visit our website, mangowood.com (the "Site"), and use our products, applications, and services (collectively, the "Services"). By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal data such as:

• Name, contact information (email, phone, mailing address)
• Real estate license details (if applicable)
• Payment information (processed securely via third-party providers)
• Account credentials, preferences, and settings
• Communication logs and marketing consent
• User inputs to AI features (text, files, instructions)

b. Sensitive Personal Information

Certain data may be categorized as Sensitive Personal Information under applicable laws, including login credentials, payment data, communications content, and geolocation. We limit collection and processing of such data to necessary purposes.

c. Non-Personal Information

Data like browser type, device information, IP address, and usage statistics (pages visited, session duration) may be collected.

d. Cookies and Tracking Technologies

Cookies and similar technologies are used to enhance user experience and analyze traffic. You can control cookie preferences through your browser settings.

2. How We Use Information

We use collected data to:

• Provide, operate, and improve the Services
• Process transactions and provide support
• Personalize your experience and develop new features
• Send marketing communications (you may opt-out anytime)
• Prevent fraud and comply with legal obligations including TCPA and CAN-SPAM

3. AI and Data Usage

Your inputs and outputs generated through AI features may be stored temporarily, generally up to 30 days, unless associated with active projects. We engage third-party AI processors with strict data privacy obligations.

Automated decision-making may be used to personalize experiences; human oversight remains and users may request review.

4. How We Share Your Information

Mangowood does not sell personal information. We share data with:

• Trusted third-party service providers under confidentiality agreements
• MLS or REALTOR® associations (see Section 5)
• Legal authorities where required by law
• Successor entities in business transactions under privacy continuity

5. MLS Participant Data Sharing

If you are a participant, subscriber, or authorized user of any MLS integrated with Mangowood, we may share your participant information—such as name, license number, brokerage affiliation, and MLS ID—with the relevant MLS to facilitate participation, verify compliance, and ensure regulatory adherence. This information is shared solely for MLS-related purposes and subject to MLS privacy policies.

6. Data Retention Policy

We retain data according to these timelines, subject to legal requirements:

• Account data: Active use plus 24 months post-deactivation
• Communication logs: Up to 48 months for compliance auditing
• Billing records: 7 years for financial and tax purposes
• System logs/backups: 90 days with secure deletion cycles
• AI-generated temporary data: 30 days unless attached to active use

Users may request data deletion or access; verified requests are processed within 30 days, except where retention is legally mandated longer.

7. Data Security

We follow industry standards (AES‑256 encryption, access controls) to safeguard your data against unauthorized access or loss.

8. Your Privacy Rights

Based on your location, you may:

• Access, update, correct, or delete personal data
• Opt out from data sale or sharing
• Restrict processing of Sensitive Personal Information
• Obtain data portability
• Withdraw consent for processing based on consent

Requests can be made at team@mangowood.com and will be handled within 30 days.

9. Children's Privacy

Our Services are not designed for, nor do we knowingly collect data from, children under 18.

10. International Data Transfers

Data from users outside the U.S. may be transferred and processed domestically in compliance with applicable data protection laws including standard contractual clauses.

11. Do Not Track Signals

Mangowood does not respond to browser Do Not Track signals.

12. Updates to This Policy

We review and update this Privacy Policy at least annually and notify users of significant changes through our website or email.

13. Contact Us

For questions or to exercise your data rights, email team@mangowood.com.